Terms of Hire

1. Quotations

All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified. No quotations provided incorporate or cover any extra or soiling charges incurred by damage caused and/or in accordance with Term 10 below.

2. Payment

A deposit of 20% of the hire fee (minimum £20) is payable on booking the coach with the balance due 14 days before the date of the hire unless the Company has agreed to vary this condition. This deposit does not incorporate, cover or account for any charges incurred by damage caused and/or in accordance with Term 10 below.

3. Cancellation By Hirer

If the hirer wishes to cancel or amend any agreement, the following scale of charges will apply in relation to the total hire charge:

  • 8 – 14 days – 25% of hire
  • 3 – 7 days – 50% of hire
  • 1 – 2 days – 75% of hire
  • Day of hire – 100% of hire

4. Cancellation due to inclement weather conditions

Will be charged as above.

5. Cancellation by company

In the event of an emergency or an action by the Hirer to vary the agreed conditions, the Company may return all monies paid and without further liability cancel the Contract.

6. Driver’s hours and rest periods

The driver’s hours or driving and rest periods are strictly controlled and the current regulations must be complied with. The Company will agree the hours of operation of the hire and these MUST be observed.

7. Seating Capacity

The maximum number of passengers allowed on the vehicle is indicated on the vehicle. No standing passengers allowed. Drivers will not carry any extra passengers over the seating capacity of the vehicle.

8. Animals

Will not be carried on any vehicle, except Guide Dogs.

9. Variation of hire

If the vehicle is detained late by the Hirer or used for a longer journey than that contracted for, the Company will make an extra charge.

10. Soiling Charges

Under these Terms, the hiring person or hiring entity of the vehicle shall be jointly and severally liable with the Soiling Individual to pay to Stanley Travel the fee of £100.00 (the “Soiling Charge”) per Soiling Instance.

‘Soiling’ for the purpose of this Term constitutes any instance of dirtying and/or damaging both the inside and/or outside of the hired vehicle and includes vomiting, spilling alcohol or any other drink or substance, urinating or defecating. This list is not exhaustive. For the purpose of this Term ‘dirtying’ includes smells, stains or mess which cannot easily be removed.

A ‘Soiling Instance’ is one event in which an individual carries out an act which falls into the definition of Soiling.

The ‘Soiling Individual’ is the natural person who carried out the relevant instance of Soiling.

11. Coronavirus (COVID-19) Travel update

There is clear advice from the Government and the Health Secretary that people should not panic about the COVID-19 outbreak and that business should continue as normal. The risk to individuals is currently low, and the Chief Medical Officer has stated that there is no clear rational for closing events or cancelling trips as a measure for containing the spread of Coronavirus.

We are aware that this is still a developing situation and rest assured that Stanley Travel are keeping up to date with changes to advice regarding travel and the sensible steps we can all take to contain the outbreak whilst not causing unnecessary worry or concern. The health and safety of all passengers, customers and staff is always our primary concern. To this end Stanley Travel are undertaking enhanced hygiene measures such as cleaning all
grab rails, handles and other such hard surfaces daily using medical grade sanitising products in addition to our already comprehensive cleaning routine.

Our staff are being issued with hand sanitiser for their and your protection and are always being encouraged to follow good hygiene practices. We also ask that all customers/suppliers/visitors using our services take any items such as used tissues with them when they vacate a vehicle or premises thus preventing other people having to
remove them with the associated risk.

We will continue to operate all contracts, private hires and services unless Government intervention dictates otherwise. Customers are advised that unless official sanctions are put in place to restrict travel, if you wish to cancel a booking with us, our normal scale of cancellation charges will apply.

Regular monitoring of the situation will continue and we will act accordingly to any advice given including travel embargo.

Should you require any further information on Coronavirus, please visit: