I just wanted to send a short email to thank yourselves, and your colleagues, for all of your efforts in co-coordinating my recent trip to Cambridge.
I was really very impressed with the levels of service and will make sure that, wherever possible, the school uses Stanley Travel for all future trips.
Durham Miners’ Band Association
Choice of Stanley Coaches was a good one. Coach immaculate and brand new! Mark the driver was so helpful. After he got over his initial shock of seeing all the instruments and gear we were taking with us, he just totally mucked in and nothing was too much trouble.
Harton Academy (South Shields)
I booked a trip to London (last Friday/Saturday) through Westoe Travel and it was Stanley Travel they used for the coach company.
Mark was our driver and he was fantastic. I just wanted to let you know that he made a trip, which I was stressed about, a pleasurable experience.
Please pass on my thanks to him – it was his birthday on Saturday and he spent it on a bus with girls singing. He deserves a medal.
I would just like to take the opportunity to thank you and your drivers for your hard work over the last couple of days. I know we were tight on timings and it was a very long job for some of your drivers. All of the students are hugely appreciative of the work. They had a brilliant day down in Nottingham and a large part that was thanks to your drivers getting them to the right place when they needed to be there.
Please can you pass our thanks to the drivers on behalf of the students?
On a personal note, thank you for being so helpful when we ran in to problems.
South Shields School – Lake District Trip
Our trip to Thurston has returned safe and sound. Stanley Travel have been superb, thank you for your outstanding communications and customer service as usual.
Justine Shepherd – Derwentside College
I just wanted to drop a line to let you know how helpful your organisation has been to us for transporting our young people from Durham to the College, when I had to change the times of pick up and particularly when I had to request a change in time due to the bad weather it was arranged quickly without any fuss.
We also had one of our young people leave his iPhone on the bus last week and as soon as I telephoned the bus was checked and I received a call back quickly, from that the driver who came to collect them that day was also very helpful in checking when he returned to the depot and thankfully the phone was returned.
Jamie Sterling – Christmas Party Coach Hire
Just wanted to say thank you for the bus and driver on Saturday night who took us to The Stables and back.
The bus was bang on time for both the drop off and pick up, was spotlessly clean inside, and the driver was really lovely, and even put up with our drunkenness on the way back!
Tell him thank you from all of us and we will definitely be using you again
Tony – Northern Rugby Club
Firstly thanks for all the help from yourself and the team in sorting out the trip. We had a great time and I have filled in your survey to reflect that. Dave was fab as a driver, a pleasure for everyone across the whole weekend, with nothing a problem for him.
The coach was great and completely fit for purpose, everyone keen to do another trip later this season and same again next year so good news!
Thanks once again.
We recently hired multiple coaches from Stanley Travel for a large corporate passenger movement throughout the North East. From start to finish, everything was perfect. From making the booking to the standard of coaches, it couldn’t have been better. We’ll certainly be back next year. Thank you!
James Hutton – Bike Bus
We had a great weekend experiencing the delights of the C2C route. Your team were excellent, Phil showed us some of the delights we would be experiencing on our cycle, the guys who ensured our bags were moved between locations ensured we could concentrate and enjoy our cycling adventure. Dave was supportive and patient with us on collection from the finish line. Your planning and support helped us build some very positive memories of our experience and opened up our horizons further.
Judith – service 643 passenger
I would like to compliment the bus drivers of the 643 service route from Whickham to Metro Centre. They are very helpful, courteous and thoughtful to the ‘older generation’. Mark, Alex, David and Jordan all g the extra mile for their passengers. Thank you, Judith.
Just to say a big thank you for our lovely day out on Monday with Stanley Coaches. Your driver David was excellent, nothing was too much trouble. Smooth journey around the narrow country roads. Well done David, you’re a credit to Stanley Travel. We look forward to next years trip. THANKYOU!
Jill Stevens – Young Carers
Just wanted to let you know that we were very impressed with Tony as our driver on Saturday to Lightwater Valley. He was very professional, friendly and interacted well with our young carers, even cracking a few jokes on the way. Can you pass on our comments to him and if booking a coach again will definitely ask if he is available.
Queen Elizabeth Grammar School – Paris Trip
So many of our students have not been on a boat, ferry, left the country let alone Derbyshire or the outer bounds of Nottinghamshire so it means so much on many levels. Especially having drivers that were willing to engage and be part of the tour fully. Getting to know kids names, being on the microphone etc. Serious credit to Stanley Travel. We ALL had an amazing tour.
Peter Atheron – France Trip
I wanted to email you to express our thanks for the recent trip we took to France with your company and in particular your driver, Mark Spoors.
He was a credit to your company and made, what was our first ever school trip to France, a fabulous experience for all the children and staff involved.
Nothing was any trouble and Mark went above and beyond our expectations, in making the trip run as smoothly as possible.
He was always polite and courteous, his time keeping was spot on and he did a great job at keeping us informed on arrival times and procedures, especially on the ferry. He was sociable and enjoyed chatting to staff and children alike and as a school we wanted to pass on our thanks to your company and to Mark, for a job well done.
We will happily use your company again and when asked, would recommend your company, and Mark, to other schools.
I just wanted to express the sincere thanks of my husband and myself, we have just returned from a coach holiday to the Eden Project. Our driver David was the absolute best driver we could have had. His happy, confident manner throughout the holiday was very much appreciated. David never lost his cool even when we were faced with the most unexpected of situations. He was responsible for making the holiday for us. And finally we appreciated his efforts in getting us home at a more acceptable hour last night when it was looking like we would not get back until the early hours of today. I know I do not speak alone when I say he is a terrific ambassador for the things your company stands for. Thank you once again David.
Sacred Heart RC Primary School, Northallerton
I have been asked to contact you regarding our recent trip to London where Stanley Coaches was our transport provider. The staff wanted me to let you know how wonderful their driver Andy was. Throughout the entire journey he was fantastic with the staff and children and always did his best for them. They had an extremely long journey home due to traffic and Andy was great, remaining professional whilst trying to get the children home as soon as possible. We cannot commend him highly enough and just hope that you can pass this on to him. Thank you once again.
Jane – The NBS
I just wanted to send a huge thank you for the coach on Sunday. Tony was an absolute superstar, he was so so funny, friendly and flexible. A great asset to your business.
In addition to this, he ensured that he met all of my key time slots perfectly! He took all of the stress away.
Thank you so much,
Andrew Bruce – Bishops Stortford College
I just wanted to say a heartfelt thank you to David who was our driver on our tour to Normandy which returned last night. What a great chap he is – couldn’t have been more helpful to us. It is hugely appreciated. I hope Stanley Coaches might be able to take us another year.
We had some coach drivers with us here at Lou Valagran last week, travelling with Excelsior School from Stanley Travel called Tony and Mark. They were absolutely amazing, nothing was too much trouble and they were great for the guests.
As I am normally dealing with coach drivers complaints, thought it would be nice to pass on some great feedback for once. They really enjoyed their time here and we would have them back in a flash.
Richard Gibson – Bike Bus
Just a quick line to say thank you for providing the bike bus to Kielder at the weekend.
It was very professional service & your driver couldn’t have been more helpful.
We will definitely be using the bike bus again.
Many thanks for the mini bus service to Newcastle from Durham on Saturday
May I make a special mention of the driver who took the morning leg into Newcastle via the Angel – Leo – he gave a running commentary all the way of the places we were passing and any history connected and to say he made the journey a pleasure is an understatement. Leo was both knowledgeable and entertaining and a credit to your company.
Katherine – Newcastle College
I just wanted to say thank you so much for the excellent service yesterday, our guests had a fantastic day and I would like you to pass on my thanks to our driver Brett, his customer service was absolutely first class.
Lynn – Marketing Dept., Nexus, Newcastle
Following the recent school sessions held at SafetyWorks in March, our Youth Liaison Officer has asked me to express her grateful thanks for the excellent service Stanley Travel provided throughout the duration of these.
The prompt timekeeping of the driver, both on arrival and departure, aided the smooth running of the school sessions. Both staff and children were able to feel relaxed and were not rushed.
On behalf of Nexus thank you again for your help.
Helen & Bill – Wedding Guest Transport
Thank you for the exceptional service our guests received from your coach driver on Saturday, our guests were very impressed by the coach and how clean it was too which added to the most successful wedding day, not forgetting how brilliant the weather was.
Hayley – Newcastle College
Just a message to pass on regarding the driver of the bus yesterday for the above reference. The driver went out of his way to accommodate us – excellent customer service! I didn’t catch the gentleman’s name but if you could pass on a big thank you on behalf of Newcastle College.
I just felt compelled to contact you as regards one of your drivers. For the good might I add before you worry. My son and I arrived at Durham station early this morning for a uni visit. One of the ambassadors for Durham told us where to catch the bus where we found the 0905 40B waiting for us. I would just like to say that the driver was the most helpful, polite driver you could ask for. Nothing was too much trouble he told and helped us with all we wanted to know and more without being rushed or rude. People are so quick to complain when something is wrong but I just felt you needed to know as you probably already know what a great guy you have in your employment.
Daniel – Sporting Tours
I just wanted to drop you a quick note to say both Davy’s were spot on last week.
Davy (1) was with us for the majority of the week and his knowledge and personality was a brilliant addition to the trip. The group took to him really well and he was a huge help each day.
Davy (2) was also spot on after taking over in Loughborough.
Durham University – Volleyball Team
The driver, Paul, treat us so nicely throughout the day. His communication with all the teams travelling to York and York St John was excellent.
We are writing to thank you and your company following our Christmas day out to York. It was fantastic from start to finish. The coach was perfect, exactly what we had hoped and met all of our expectations. The staff were over the moon and both the trip there and back were an absolute pleasure.
The driver Martin was amazing, he was so accommodating, funny and really made our day- I can truly say the service this year was above and beyond and we really wanted to thank you and the company for a fantastic experience. Can you please send our thanks again to Martin, he is a true asset to your company!!
We traveled to The Royal Albert Hall and Blenheim Palace with your company last weekend. I just wanted to thank you for the excellent service you provided. Mark, our driver, was brilliant. He is an excellent driver and was at all times helpful and polite, and our coach was immaculate. We hope to travel with your company in the coming year, and will definitely request that Mark be our driver, if possible.
First of all I would to thank your company for the coach service when we went to Whitby. Everybody had a great time and the driver was lovely. It was such a bonus that your coach could house the mobility scooters, allowing residents who would not ordinarily be able to take such a trip.
Khurram Chaudhry – Ponteland Community High School
Just like to say that our coach booking for our Birmingham NEC trip was excellent. The coach was the best coach we have ever booked with facilities which our students were very happy about (USB charging etc). Our drivers were polite, prompt, competent and forgiving of our students! A definite credit to your company.
Again, many thanks for your excellent service. You will always be top of my list for coach hire in future.
Hi all, I would like to thank you for the provision of such an excellent coach for a recent holiday. What a comfortable and well designed coach it was, the holiday to Cambridge and other places, was made extra special by your driver, Tony, one of the best I have ever seen. Tony was a pleasure to travel with, professional, competent, courteous and very considerate to the older and less able travelers; nothing was ever any trouble for him and he made the whole time a complete pleasure for all of us. Rarely have I come across such a pleasant and amenable driver and this coupled with a great coach made it an excellent time all round. Thank you Stanley Travel and especially, Tony.
Brian Stobie – Durham County Council
I wanted to drop a quick note to thank both the company and your two excellent drivers, Malcolm and Mark, for helping assure that our visit to Northern France went so smoothly.
The coaches were of an exceptionally high standard and the drivers were consummate professionals with a good sense of humour.
Alasdair Kesson – Berwick Academy
I have just returned from a trip to France. Our trip was successful and an important part of the success was thanks to the quality vehicle provided by Stanley Coaches and your excellent drivers Malcolm & Grant.
The coach, a matter of weeks old, was extremely comfortable. So often schools are not given access to the newest of vehicles and having a long journey from Berwick to Paris was made more pleasurable by such a modern, well-equipped vehicle.
Malcolm & Grant were superb ambassadors for Stanley Coaches. All of the staff on the trip were impressed by their safe, smooth driving and friendly, professional attitude.
Malcolm’s excellent knowledge of Paris maximised our time sightseeing and minimised time lost travelling. Yesterday he helped find our pupils somewhere to change after a drenching at Disneyland which was invaluable.
Please pass on to Malcolm & Grant our thanks for their part in making a very successful trip and many thanks to your company for giving us access to one of your newest coaches.
Charlotte & Kelly – South Shields Community School
May I take this opportunity to share our huge appreciation of Andy, the driver. In rush hour traffic he got us to the train in time, and was wonderful on the way home, despite our delay. He helped us to have a great start and wonderful end to a great day!
Barry & Paula Hall
We are writing to say how much we enjoyed our trip to London with your company last weekend. We had booked the visit through Omega holidays and did not know what to expect as this was the first time we had been on such a trip.
On receiving the itinerary from Omega we were still not sure what would happen, but from the minute we left Scotch Corner with our driver Mark we knew we where in safe hands. His attitude towards his passengers, the cleanliness of the bus and the timetable he gave us could not have been better. He was polite, prompt and his driving was so smooth that many of us managed a quick snooze. Please pass on our thanks for his professionalism which allowed us to relax.
Thank you again
Barry and Paula Hall
Could we congratulate you and the excellent driver on the way you handled our recent trip to Grassington last weekend. Under the prevailing weather conditions and unforseen hickups as a company and especially the driver you equipped yourselves very well we would have no hesitation in recommending you and will travel with you in the future.
I just wanted to email to say thank you for last week in providing a pristine coach and an excellent driver in Mark. If I arrange a sports tour in the future I would have no hesitation booking with yourselves and requesting Mark as the driver. He was absolutely excellent.
I would like to thank your driver, Tony, who took us to Harrogate and back yesterday. He was cheery, friendly and informative. He listened and responded to the requests we made and ensured the coach was comfortable while traveling.
When we were caught up in a traffic jam due to an accident he remained calm and positive despite it possibly having an impact on his driving hours.
The coach was immaculate and his excellent driving and people skills kept this a fab day out, despite the unavoidable delays… Thanks Tony.
Hi my name is Joseph Richardson, I recently took my PVC training through your company, his was a great experience. Firstly I would like to compliment the professionalism of the company, then I would like to say a huge thank you to Dave, my instructor. Not only did he help me pass my test but also I now have a full time job driving for Rothbury motors. I found that Dave was a very professional instructor and was the key to me becoming a PVC driver. My dream of driving coaches has now become a reality and I still can’t believe this is my career now, but believe it or not it is. So finally I would like to once again say a massive thanks to your company, but also the hard work and commitment from Dave too.
Debra Carr and Laura Kirton
We would like to comment your company, and particularly driver Mark, for a most fabulous weekend away on 17/18 October 2015 through Glenton Palmer. You are an outstanding organization which should be shouted about. So we’ve been passing on the word. Please pass on our sincere thanks to Mark on our behalf.
Just wanted to say a big thank you for the excellent service we received from Stanley Travel at our recent Symposium. No complaints from anyone. Your drivers were courteous and very helpful which enabled all the trips to run smoothly despite the tight schedule.
I would have no hesitation in recommending your company for coach hire in the future.
I would just like to thank Stanley coaches for a pleasurable trip on the 9th of May especially the two drivers malcolm & tony they both went out of their way to accommodate everyone’s needs and made our trip from north shields to wembley a most comfortable and enjoyable experience I was sat at the very front so witnessed their comradery I understand they are returning to London this weekend and I am certain the travelling newcastle united supporters will have just as good a journey as all that travelled last saturday your company should feel proud to have two such employees.
Marlene Boyles – Rotary Club of Consett
I would like to thank you for the excellent service we received from Stanley Coaches yesterday. Tom is a wonderful driver and did a great job.He was very obliging and a wonderful day was had by all.
I am sure we will be using your coaches again soon.
As you may know, I did pass and as the chief examiner had said to me, that in his words, “I did well, had a good drive and did it myself on the day” but I do believe that a great deal of credit must go to Dave Connelly for his instruction, explanation and reassuring confidence promotion towards my training.
We just wanted to say a big thank you to you and all those involved in arranging such a successful and memorable trip, Amy had a fantastic time! All of your hard work and time is very much appreciated.
David from Linnaeus University group.
We recently hired a coach from you, and I would just like to say thank you for the great service and a fantastic driver – David.
Many thanks and our best wishes from the Linnaeus University group.
Paul – Newcastle College
We had a great trip to Kielder yesterday. Leo transported us all very safely with excellent customer service skills. Stanley Travel has been my coach operator of choice and will continue to be so in the future.
Karl passing his Category D Test
Many thanks for arranging my training which I thoroughly enjoyed, Dave is an excellent trainer!
Many thanks again,
Having returned from Bournemouth on 30th January, with your driver Malcolm, on the Just Go holiday. I would like to say what a good driver he is, and at all times we felt safe with him. It was a long trip but he showed impeccable manners at all times. Please convey our thanks to him for our holiday, and safe return to Cleethorpes.
I would like to add that the Van Hool coach was one of the best for leg room and comfort.
I’d like to thank the driver on the Durham bus, apparently the traffic on the A1 was horrendous and thanks to the driver’s initiative on taking a de-tour, the bus still arrived almost on time.
Just a word to say all went well with the coach on the return journey. I’d also like to add an extra thank you to Tony, our driver, who was great. He helped Charlie and I load, unload, reload and re-unload all of the umbrellas – not easy for the return journey as we didn’t have the boxes!!
Colin Howard – Almost every Saturday
I would definitely recommend Stanley travel to anyone who loves to travel for the day. All the drivers are very friendly guys. Nice coaches, Very helpful, Excellent appearance. comfortable. Simply fantastic. I been on a good few trips & have really enjoyed it. See you soon. Thank You
Walker, Newcastle Upon Tyne
Just arrived home after a five day trip with 37 school kids to Paris, driven by two of your drivers Malcolm & Davy. What can I say? Absolute professionals! Great manner and rapport with the kids; extremely knowledgeable about Paris & the surrounding area; bent over backwards to fit in last minute tweaks to our programme, and absolutely unflappable! After less than a day with them, they felt like part of our staff (in fact, I probably get on better with them than some of our staff). After 25 years of teaching, and loads of coach trips, both here and abroad, they’re just about the best I’ve come across – our kids thought they were great too. They can also tuck away almost as many doughnuts and chocolate eclairs as I can!!
Thank you for your help in planning our trip to Manachester. Our driver Malcolm was friendly, helpful and full of facts and info on Manchester.